Legal Information

1. Introduction
   • Trinity Gate and Door Co. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes what information we collect, how we use it, and the choices you have.
   • By using our website or services, you agree to this Privacy Policy.
2. Information We Collect
   • Information You Provide Directly
     • We may collect:
       • Name
       • Email address
       • Phone number
       • Billing or mailing address
       • Payment information (processed securely)
       • Estimate details and service requests
       • Communications submitted through website forms or customer support
   • Information Collected Automatically
     • IP address
     • Browser and device data
     • Site usage behavior
     • Cookies and tracking technologies
   • Information Collected During Service Visits
     • We may take before-and-after photos or videos of work performed on site for:
       • Quality assurance
       • Technician training
       • Warranty verification
       • Documentation of completed services
       • Marketing and portfolio use
     • We will not include personally identifiable information such as:
       • Customer name
       • Visible address or house numbers
       • License plates
       • Faces or people (unless explicitly permitted)
     • You may request that your images not be used for marketing.
   • Call Monitoring and Recording
     • We may monitor or record phone calls for:
       • Quality assurance
       • Training
       • Documentation
       • Dispute resolution
     • By calling or receiving calls from Trinity Gate and Door Co., you consent to this practice.
3. How We Use Personal Information
   • We may use your information to:
     • Provide and improve services
     • Process orders and estimates
     • Send appointment reminders and updates
     • Send SMS/text messages
     • Communicate about invoices or service details
     • Improve website functionality
     • Train employees and technicians
     • Maintain safety and regulatory compliance
     • Fulfill legal obligations
4. SMS/Text Messaging Communications
   • Consent
     • By providing your phone number, you consent to receive SMS/text messages from Trinity Gate and Door Co.
   • Types of Messages
     • Appointment reminders
     • Estimate-related updates
     • Order confirmations
     • Shipping notifications
     • Account alerts
     • Verification codes
     • Customer support messages
     • Promotions and offers
     • General communications
   • Frequency
     • Message frequency may vary.
   • Message and Data Rates
     • Message and data rates may apply.
   • Opt-Out
     • Text STOP at any time to unsubscribe.
   • Help
     • Text HELP for assistance.
   • Privacy of SMS Consent
     • Your SMS consent:
     • Is not shared with third parties
     • Is not shared with affiliates
     • Is not sold
     • Is used exclusively for communications related to Trinity Gate and Door Co.
5. Required SMS Disclosure Block
   • By opting into SMS from a web form or other medium, you agree to receive SMS messages from Trinity Gate and Door Co. This includes customer care messages, order alerts, account notifications, promotional updates, and other service-related communications. Message frequency varies. Message and data rates may apply. Text HELP for help. Reply STOP to opt out.
6. How We Share Information
   • We may share information only with:
     • Trusted service providers
     • Legal authorities when required
     • Successor entities in the event of a business transfer
   • We do not sell personal information.
7. Your Rights
   • You may request:
     • Access to your information
     • Corrections
     • Deletion
     • Removal from SMS or marketing lists
8. Cookies and Tracking
   • We use cookies for:
     • Site functionality
     • Analytics
     • Personalization
     • Marketing
   • You may disable cookies in your browser.
9. Data Security
   • We use reasonable safeguards to protect your information.
10. Children’s Privacy
    • We do not knowingly collect information from individuals under 13.
11. Changes to the Privacy Policy
    • This policy may be updated at any time.

1. General Use
   • By using our website or services, you agree to comply with these Terms and Conditions.
2. Account Registration
   • You agree to:
     • Provide accurate information
     • Maintain the confidentiality of your login credentials
     • Accept responsibility for all activity under your account
3. Purchases, Billing, and Payments
   • These terms apply to all proposals, estimates, service work, parts-only orders, and purchases.
     • A 50% deposit is due upon approval of estimates over $1,000 unless otherwise stated.
     • Final balance is due upon receipt of the final invoice, sent within 7 days of project completion.
     • Accepted payment methods: cash, check, ACH, credit card, electronic payment.
     • A $35 monthly late charge applies to overdue invoices.
     • Customer is responsible for collection costs and attorney fees if required.
     • Pricing may change due to inflation or material cost increases.
     • Tariff and government fee disclaimer: additional costs may be added if applicable.
     • Some access control products may include activation or monthly service charges billed directly by third-party providers.
     • Proposals are valid for 30 days unless stated otherwise.
   • Retail/parts-only terms:
     • Custom orders are final
     • Payment due at time of order
     • Cancellation Fee: 18% applies when an order is canceled or cannot be processed due to missing required customer information.
4. Taxes
   • Customer is responsible for federal, state, and local taxes.
   • Tax exemptions require a valid exemption certificate.
5. SMS/Text Message Terms
   • (For user awareness; full details provided in Privacy Policy.)
   • By providing your phone number, you consent to SMS messages for appointments, orders, alerts, verification, promotions, and service updates.
   • Message frequency varies.
   • Message/data rates may apply.
   • Text STOP to unsubscribe; HELP for assistance.
   • Consent is not shared or sold.
6. Required SMS Disclosure Block
   • By opting into SMS from a web form or medium, you agree to receive SMS messages from Trinity Gate and Door Co. Message frequency varies. Message and data rates may apply. Text HELP for help. Reply STOP to opt out.
7. Service Terms
   • UL 325: monitored external entrapment devices are required for operator function as of Jan 12, 2016.
   • Scope includes materials, labor, supplies, equipment, supervision, and project management unless otherwise stated.
   • Additional work outside the estimate will incur additional charges.
   • Electrical permits billed per job.
   • After-hours services (after 4 p.m. Mon–Thu, after 3 p.m. Fri, weekends, holidays) may incur emergency rates.
   • Trinity Gate and Door Co. is not responsible for pre-existing electrical issues.
   • Concrete work, trenching, ditching, cutting, core drilling, or repairs are not included unless specified.
   • Customer must provide secure area for on-site materials and equipment.
   • Customer is responsible for debris removal unless included in the estimate.
   • Trinity Gate and Door Co. is not responsible for landscape damage.
8. Change Orders
   • Any change in quantities, specifications, schedule, or scope must be approved in writing and may incur additional charges.
9. Returns, Refunds, and Exchanges
   • Returns
     • Items may be returned within 30 calendar days of receipt.
     • Items must be unused, in original packaging, and include proof of purchase.
   • Non-Returnable Items
     • Knox Boxes
     • Downloadable software
     • Custom cut loops
     • Custom fabricated gates
     • Preprogrammed cards/remotes
     • Altered products or owner-installed items
     • Gift cards
     • Discontinued items
   • Refunds
     • Refunds are issued after inspection; processing time varies by payment provider.
   • Shipping
     • Customer pays return shipping.
     • Shipping fees are non-refundable.
     • Tracking and/or insurance recommended for items valued over $75.
   • Exchanges
     • Available only for defective or damaged manufacturer items.
   • How to Return
     • Customers must contact the office first to obtain an RMA number.
     • Email: orders@trinitygate.com
     • Ship returns to:
     • Trinity Gate and Door Co., 2918 Griffin Avenue, Enumclaw, WA 98022-2366
10. Photo, Video, and Media Policy
    • During service visits, Trinity Gate and Door Co. may take photos or videos of work performed for:
      • Quality assurance
      • Technician training
      • Warranty verification
      • Documentation of completed services
      • Marketing or portfolio display
    • We will not include:
      • Customer names
      • Addresses or house numbers
      • Faces or identifying features
      • License plates
      • Any personally identifiable information
    • Customers may request that images not be used for marketing.
11. Intellectual Property
    • All website content belongs to Trinity Gate and Door Co. and may not be reproduced without permission.
12. Prohibited Activities
    • You may not:
      • Violate laws or regulations
      • Attempt unauthorized access
      • Interfere with website functionality
      • Reverse-engineer site components
      • Submit fraudulent information
13. Third-Party Services
    • We are not responsible for third-party websites, tools, or services linked from our site.
14. Warranty
    • One-year parts and labor warranty
    • Manufacturer warranties apply to applicable equipment
    • Exclusions include: vandalism, collision, acts of God, unauthorized service
15. Call Monitoring and Recording
    • Calls to or from Trinity Gate and Door Co. may be monitored or recorded for:
      • Quality assurance
      • Training
      • Documentation
      • Dispute resolution
    • By communicating by phone, you consent to this practice.
16. Limitation of Liability
    • We are not liable for indirect, incidental, consequential, or punitive damages related to use of our site or services.
17. Indemnification
    • You agree to indemnify Trinity Gate and Door Co. for claims arising from misuse of our services or violation of these terms.
18. Governing Law
    • These Terms are governed by the laws of the State of Washington.
19. Changes to Terms
    • We may update these Terms and Conditions at any time.
20. Licensing Disclosure
    • Licensed, Bonded, and Insured
    • License #: TRINIGD965CP

1. What Are Cookies?
   • Cookies are small data files used to enhance your browsing experience.
2. Types of Cookies
   • Essential cookies
   • Analytics cookies
   • Functional cookies
   • Marketing cookies
3. Third-Party Cookies
   • May include:
     • Google Analytics
     • Payment processors
     • Support platforms
     • Marketing tools
4. Managing Cookies
   • You may disable cookies in your browser settings.
5. Updates
   • We may update this policy at any time.

1. Consent to Electronic Communications
   • By using our website or services, you agree to receive communications electronically.
2. Legal Validity
   • Electronic signatures hold the same legal effect as handwritten signatures.
3. Requirements
   • A user must have:
     • Internet access
     • A modern browser
     • Email and SMS capability
     • PDF viewer
4. Updating Contact Information
   • Customers must keep their contact information current.
5. Withdrawal of Consent
   • You may withdraw electronic consent by contacting us.
6. SMS Opt-Out
   • Text STOP to stop SMS messages; text HELP for assistance.
7. Paper Copies
   • Paper copies are available upon request; fees may apply.
8. Updates
   • This policy may be updated at any time.

For questions or concerns regarding any of our legal policies, please contact us using the information provided below:

Trinity Gate & Door Co.
Email: office@trinitygate.com
Phone: 425-881-3554
Address: 2918 Griffin Avenue
Enumclaw, WA 98022-2366